|Many (if not all) IT companies concentrate on fixing the customers issue, and then move on. And out of my 20+ years of experience in the IT support industry, I can tell you this: 85+% of all cases are repeat offenders. This means on average we will deal with the SAME customer for the SAME (or very similar) issue at least 2-3 times a year Following the logic here, this also means that 2 thirds of all cases would NOT be necessary, if the customer got educated the first time round to learn to deal with simple issues themselves.|
|Here at MzB Solutions, we think it makes more sense to teach you the essential skills to prevent most IT support cases, rather than simply dealing with an increased support workload.||)|
Albert Einstein himself has been fabled to have said, that the very definition of insanity is doing something over and over again, expecting a different result.
(Although even Mark Twain/Samual Clements and Ben Franklin have been attributed the same quote)
|Once you have raised a support case with us, one of our specialists will get in touch with you, to ascertain your specific requirements. In any case, we will never force you to go through the learning process, if you truely wish to simply have your computer issue fixed. However, would you want to keep paying your mechanic to change your tires, if you can easily learn this yourself, and save yourself a bundle in the process.|